Vault BusinessWe're Here toHelp You Succeed
Get expert support when you need it most. Our dedicated team of specialists is ready to assist you 24/7 with world-class service.
Knowledge Base
Search our comprehensive library
Video Tutorials
Step-by-step video guides
Downloads
Apps, tools, and resources
Documentation
Complete technical docs
Multiple Ways toGet Help
Choose the support channel that works best for you. Our expert team is ready to assist through any method you prefer.
Live Chat Support
Get instant help from our expert support team with real-time assistance
- Real-time assistance
- Screen sharing
- File transfer
- Multi-language
Priority Phone Support
Speak directly with our certified experts for complex technical issues
- Expert technicians
- Priority queue
- Callback option
- Conference calls
Email Support
Send detailed questions with attachments and get comprehensive solutions
- Detailed responses
- File attachments
- Ticket tracking
- Follow-up support
Video Consultation
Get personalized one-on-one assistance with screen sharing and training
- Screen sharing
- Personal training
- Custom solutions
- Recording available
Choose YourSupport Level
From community support to dedicated account management, we have the right level of support for your business needs.
Community
Perfect for getting started
- Community forum access
- Basic documentation
- Email support (48h response)
- Knowledge base access
- Standard tutorials
Professional
Ideal for growing businesses
- Priority email support (4h response)
- Live chat support
- Phone support (business hours)
- Advanced documentation
- Video tutorials
- Ticket priority boost
- Custom integrations help
Enterprise
Maximum support for mission-critical operations
- Dedicated account manager
- 24/7 priority support
- Video consultations
- Custom training sessions
- SLA guarantee (99.9%)
- Emergency hotline
- On-site support available
- Custom development support
Real Stories fromHappy Customers
See how our support team has helped businesses like yours succeed.
"The support team went above and beyond to resolve our critical infrastructure issue. Their expertise saved us thousands in downtime costs."
"Incredible response time and knowledgeable staff. The video consultation helped us optimize our entire workflow in just one session."
"Having a dedicated account manager makes all the difference. They understand our business and provide proactive solutions."
Frequently AskedQuestions
Quick answers to common questions about our support services.
Emergency Support Available
Experiencing a critical issue? Our emergency support team is standing by to provide immediate assistance for business-critical situations.